Kudos to Comcast Business for delivering very stable service! We have an EXTENSIVE paper trail / record of our efforts to provide grace and opportunity to Windstream to resolve service problems prior to cancelling the contract, and of communications over the past year to provide documentation of Earthlink/Windstream's failure to fulfill their contractual obligations to release us from the contract without penalty due to their persistent failure to provide stable service (multiple extended service outages over very short spans of time). After two years of extending gracious patience and suffering revenue losses, we had to pull the plug and secure the stable service of Comcast Business for over a year, now, since we cancelled service with Windstream. We extended MANY opportunities and accepted MANY empty promises for stabilized services. Frequent service failures, over two years of our three-year contract, resulted in many occasions in which our point of sale and other transactions (essentially our entire business operation) came to a halt and our ability to conduct business was often disrupted for a full day or more, costing us significant revenue losses. Windstream refuses to drop contract cancellation penalties (and refuses to respond to efforts to discuss) after we were forced to cancel service due to two years of extremely unreliable internet service to our business. We are looking for a new provider right now! Separately, a Windstream sales person recently tried to conn us into a five-year contract. The technician escallated the question and reported back that with the new Windstream Officesuite product not only can you not transfer external contact from the older appplication, YOU CANNOT EVEN MANUALLY ENTER EXTERNAL CONTACT IN THEIR NEW SYSTEM! After again checking with his supervisor, he confirmed this and confirmed that they cannot return me to the older Broadview Officesuite. After installing the new product the external contacts did not port over. When I asked if the 50 to 75 external numbers that I had entered into the Broadview product would port over to the Windstream product, he claimed that it should. This technicial told me that the Broadview product was replaced with a newer and better Windstream Officesuite product. I learned this from a Windstream employee when I called for technical support. Though they merger went through a couple of years ago, The only recently turned off the BroadviewOfficesuite product. Windstream provides DSL Internet service throughout much of the USA, and recently began offering fiber-based service in select areas.We have an office with about 12-15 users (some are part-time so it depends on who is in). Overall, Windstream is a solid option for rural customers looking for an affordable and reliable alternative to satellite service. Windstream offers their dedicated Kinetic TV in select areas of the country. For cities outside of their limited coverage, they offer bundled service through a partnership with DIRECTV. Plan details change frequently, always verify plan details with the Windstream directly before purchasing service. If you're looking to compare plans, make sure to check out our detailed guide on the latest Windstream deals and promotions. Like most internet plans, Windstream options are offered in tiers based on download speeds. In areas where only their DSL service is offered, speeds will generally be much lower than areas with fiber. Fiber service with their One Gig internet offers download speeds of up to 1000 Mbps, but the majority of service areas will only have access to plans that max out around 12–50 Mbps. This is still a respectable speed for general uses like streaming Netflix and surfing the web. When it comes to television, Windstream offers their own Kinetic TV service in select areas, as well as bundled deals with satellite TV provider DIRECTV. There are a variety of plans ranging from basic to premium, with sports addons for an additional price, and you’ll save around $10/month depending on local promos as a thank-you for buying both services together. In general, Windstream’s plans are expensive compared to what’s on offer in suburban and urban areas. Equally, they are often holding a monopoly in the rural areas where they operate, making negotiating with Windstream a tough ask. Windstream Speeds and Network Performance That said, they remain a solid alternative to satellite, which comes with higher data costs and longer minimum contacts.
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